Refund policy
Refund, Replacement & Store Credit Policy
Because many of our products are made to order, personalized, or produced specifically for each customer, we do not accept returns or exchanges.
However, if there is a problem with your order that is the result of an error on our part or by one of our fulfillment partners, we will work with you to make it right.
Damaged, Defective, Misprinted, or Incorrect Items
If your item arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of receiving your order.
To help us review and resolve the issue, you must provide:
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Your order number or proof of purchase
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A clear description of the problem
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Clear photos and/or video showing the defect, damage, misprint, incorrect item, or other error
Once the issue has been reviewed and confirmed, we may offer one of the following remedies, depending on the circumstances:
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A replacement item
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Store credit
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A refund to your original payment method
You will generally not be required to return the defective, damaged, misprinted, or incorrect item unless we specifically request otherwise.
Orders Not Received
If your order is not received because of an error on our part or the fulfillment process, please contact us as soon as possible.
We may request supporting information to confirm the delivery issue.
Once the issue has been reviewed and confirmed to be the result of an error on our part, we may offer:
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A replacement order
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Store credit
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A refund
We are not responsible for orders that are not received because the customer provided an incorrect or incomplete shipping address, refused delivery, failed to retrieve a package, or because of circumstances outside our reasonable control.
Personalized and Made-to-Order Products
Because personalized and made-to-order products are created specifically for you, they are not eligible for returns, exchanges, or refunds due to:
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Changing your mind
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Ordering the wrong size, color, style, or quantity
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Providing incorrect personalization information
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Uploading the wrong photo, image, text, name, date, or other customer-supplied information
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Differences in color caused by screen settings, lighting, or normal printing variations
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Minor placement or production variations that are normal for print-on-demand products
Please carefully review all personalization details, spelling, dates, images, sizes, colors, and shipping information before submitting your order.
Sale Items and Gift Cards
Sale items, promotional items, and gift cards are final sale and are not eligible for return, exchange, or refund unless the item is defective, damaged, misprinted, incorrect, or otherwise affected by an error on our part.
Refund Processing
If a refund is approved, it will be issued to your original payment method.
Please allow up to 10 business days after the refund is processed for your bank or credit card company to post the funds to your account.
If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at info@wipzlio.com.
European Union Customers
Nothing in this policy is intended to limit any consumer rights that cannot legally be waived under applicable law.
Customers located in the European Union, United Kingdom, or other jurisdictions with mandatory consumer cancellation or return rights may have additional rights under local law.
Please note that certain customized, personalized, or made-to-order products may be exempt from statutory cancellation rights where permitted by law.
Contact Us
If you believe there is an issue with your order, please contact us within 30 days of receipt at:
Please include your order number, a description of the issue, and clear photos or video showing the problem so we can review your claim as quickly as possible.