Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What products does Wipzlio offer?
Wipzlio specializes in a wide range of print-on-demand products, including T-shirts, hoodies, jewelry, mugs, tumblers, message cards, scented candles, sweatshirts, and more. Many of our items can be personalized or customized to make your gifts truly unique.

2. Do you offer personalized or custom products?
Yes! Many of our products can be customized with names, dates, special messages, or designs. Look for the customization options on the product pages to add your personal touch.

3. How do I place a personalized order?
Simply select the product you want, choose any customization options (if available), and provide the required details in the personalization box on the product page before adding it to your cart.

4. How do I place an order?
Ordering is easy! Browse our collection, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.

5. What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and other secure payment options to make your shopping experience convenient and safe.

6. How long does it take to process my order?
Orders typically take 3-7 business days to process, as each item is made to order. Custom and personalized items may take a little longer depending on the complexity of the design.

7. How long will shipping take?
Shipping times vary based on your location and the shipping option selected at checkout. Domestic orders usually arrive within 5-10 business days after processing. International orders may take longer.

8. Can I track my order?
Yes! Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor its progress.

9. What is your return and exchange policy?
We want you to love your purchase! If you receive a damaged or incorrect item, please contact us within 14 days of delivery at info@wipzlio.com, and we’ll make it right. Unfortunately, personalized items are non-refundable unless there is an error on our part.

10. Do you offer gift wrapping or special packaging?
Yes, we offer gift wrapping and special packaging for select items. Look for this option at checkout to make your gift extra special.

11. What if I made a mistake on my personalization details?
If you notice a mistake after placing your order, please contact us immediately at info@wipzlio.com. If the order hasn’t been processed yet, we’ll do our best to correct it.

12. How can I contact customer support?
You can reach us at info@wipzlio.com or through the contact form on our website. We’re here to help with any questions or concerns!